Frequently Asked Questions

General

Where will the conference be held?

The conference will take place at the Atlantis Resort:

One Casino Drive
Paradise Island, Bahamas

https://www.atlantisbahamas.com/

Who should attend the 2019 World Credit Union Conference?
The World Credit Union Conference is designed for high-level credit union leaders from around the globe including credit union staff, board of directors, supervisory committee members and international regulators.
Am I a World Council Member?
If your credit union is affiliated with any of our members here, then you are a member of World Council.
Am I a part of a developed or emerging credit union movement?

The developing country movement discount does not apply to the following countries:

  • Antigua & Barbuda
  • Australia
  • Bahamas
  • Belize
  • Bermuda
  • Brazil
  • Canada
  • Cayman Islands
  • Curacau
  • Dominica
  • Grenada
  • Guyana
  • Jamaica
  • Ireland
  • Montserrat
  • Poland
  • Saint Kitts & Nevis
  • Saint Lucia
  • Saint Vincent & the Grenadines
  • Suriname 
  • Tortola
  • Trinidad & Tobago 
  • United States
Where can I find information on sessions and speakers?
Information on sessions and speakers will be posted on this website as they become available.
Will Credit Union Visits be offered? How do I sign up for them?
Stay tuned for more information regarding credit union visits.
Can I reserve a meeting room for a group to meet?
To reserve a meeting room at The Atlantis Resort please contact Christi Swoboda at cswoboda@woccu.org.

Scholarships

Does World Council provide scholarships to attend the conference?
Currently, World Council does not offer scholarships to the 2019 World Credit Union Conference. However, we do provide a discount on registration rates for those who qualify.
What is the yearly World Council Scholarship Program for attendees 35 years or younger?

The World Council Young Credit Union Professionals (WYCUP) program is an annual scholarship and event to promote and engage the next generation of credit union leaders in the international credit union movement. The scholarship is awarded to five outstanding nominees who have made significant contributions to their credit union systems and have the potential to make a global credit union impact.

The 2019 WYCUP scholarship will be awarded at the World Credit Union Conference in the Bahamas, 28 – 31 July, for an all-expense-paid trip to the 2020 World Credit Union Conference. To learn more please click here.

Hotels

What is the conference hotel?
The conference will be utilizing five resort towers (Beach, Coral, Royal, Cove and Reef) at the Atlantis Resort. View different room types here.
What is the hotel cancellation policy?
If your hotel booking is cancelled at least 30 days before the confirmed arrival date, a refund will be issued.

Registration

What is the registration fee?
Registration Types

Early Bird
On or Before 10 May 2019

Advance
11 May - 11 July 2019

Onsite
27 - 31 July 2019

World Council Member
Click Here for a List of Members
US$1,195 US$1,395 US$1,495
World Council Non-Member US$1,650 US$1,650 US$1,650
Industry Partner US$3,500 US$3,500 US$3,500
Which Rate Applies to Me?
Guest Rates
Social Guest Program US$475 US$500 US$500
Full Guest Program US$650 US$675 US$675
Discounts (Discounts are automatically applied)
Developing Credit Union Movement US$100
35 Years of Age or Younger US$100
One discount valid per registration (excludes Guest and Industry Partner rates.)

Attendee Registration


Attendee Registration provides full access to the four-day conference. Included with conference registration is:
  • Opening Ceremony & Welcome Reception – Sunday, 28 July
  • All educational sessions on Monday, Tuesday and Wednesday (General Sessions & Breakout Sessions)
  • Breakfast on Monday, Tuesday and Wednesday in the Solution Center
  • Lunch on Monday & Tuesday in the Solution Center
  • Networking Breaks with Coffee and Tea in the Solution Center
  • Closing Night Celebration – Wednesday, 31 July

Guest Program


Our guest programs provide an ideal opportunity for your companion to explore The Bahamas and still attend conference events with you.

Social Guest Program Includes:
  • One (1) Ticket to the Sightseeing City Tour (if purchased by 10 May)
  • Opening Ceremony & Welcome Reception – Sunday, 28 July
  • Closing Night Celebration – Wednesday, 31 July
Full Guest Program Includes:
  • One (1) Ticket to the Sightseeing City Tour (if purchased by 10 May)
  • Opening Ceremony & Welcome Reception – Sunday, 28 July
  • Closing Night Celebration – Wednesday, 31 July
  • Breakfast on Monday, Tuesday and Wednesday in the Solution Center
  • Lunch on Monday & Tuesday in the Solution Center
  • General Sessions on Monday, Tuesday and Wednesday
  • Access to the Solution Center
What is the registration cancellation policy?
Registrations cancelled on or before 14 June 2019 are subject to a $100 USD cancellation fee. Registration fees are non-refundable after 14 June 2019. Cancellations and refund requests must be requested in writing to the World Council of Credit Unions, Registration Coordinator, at kschroeder@woccu.org. Refunds are not provided for delegates who do not attend the conference.
What if I need to send someone else in my place?
Attendees can substitute registrations but may be charged an additional fee depending on the registration type. All requests for substitutions need to be submitted in writing to Kassandra Schroeder at kschroeder@woccu.org. We suggest making any substitutions by 10 July 2019 to ensure that any onsite materials are updated for the new attendee.
How do I make changes/updates to my registration or get a receipt?

Once you are registered for the conference, you can login to your registration here to:

  • Update your information
  • View/print a receipt
  • Register a guest or another attendee
  • Register for additional events and day tours


I am having trouble registering. Whom do I contact?
Kassandra Schroeder, Registration Coordinator
Email: kschroeder@woccu.org
Phone: +1-608-395-2040
World Council Office Hours:
Monday through Friday, 8:00 am – 5:00 pm Central Standard Time (CST)

Guest Information

How do I register a guest?
Guests can be registered during the attendee conference registration process. Register here.

Attendees may also login to their registration profile at a later time and select “Modify” and then click the “Add Guest” button.
How do I register for day trips or other optional activities?
Registration for additional activities is available during the conference attendee registration process. If you have already registered, and would like to modify your registration, please click here.  

If you have not registered for the conference, please register here.

At the Conference

What is the conference dress code?

The following dress code is suggested.

Opening Ceremony and Welcome Reception

Men

Women

National dress: attire that is representative of your homeland or culture; or business suit or sport coat and slacks with collared shirt and necktie.

National dress: attire that is representative of your homeland or culture; or suit, dress or blazer with skirt or tailored slacks.

General Sessions & Breakout Sessions

Men

Women

Business casual: collared shirt and slacks. No necktie or jacket required.

Business casual: similar to men, including slacks or skirt with blouse or sweater.

Closing Party

Men

Women

Business casual (see above) or casual: collared, short-sleeved shirt or polo with slacks or dress shorts.

Business casual (see above) or casual: similar to men, including skirt or short-sleeved blouse.

How will I receive my registration materials?

All registration material will be provided on-site at the registration desk at the convention center at Atlantis Resort. Registration will be open during the following times.

Saturday, 27 July

8:00 am – 6:00 pm

Sunday, 28 July

8:00 am – 7:00 pm

Monday, 29 July

7:30 am – 5:00 pm

Tuesday, 30 July

7:30 am – 4:00 pm

Wednesday, 31 July

7:00 am – 1:00 pm

Is there translation/interpretation offered at the conference?
Spanish and Portuguese translation will be offered at the general session and select breakout sessions.
How do I get my headset for simultaneous interpretation?
Headsets will be provided to attendees who have requested translation during their registration. The attendees will keep their headset for the entire duration of the conference. Headsets must be returned after the final sessions on Wednesday. Attendees who do not return their headsets will be subject to a fee.
Do I need to pre-register for educational sessions?
No, all breakout sessions and general sessions are first-come, first-served. We recommend arriving at least 15 minutes prior to the session start time.
Do I have to wear my name badge credentials each day?
Yes, security requires that all registered participants wear their name badge in order to gain admission to conference events/sessions. Those without a name badge may be denied entrance. See the on-site registration desk if you misplace your name badge.

Travel

Do I need a travel visa?
Generally, a citizen of a foreign country who wishes to enter the Bahamas must first obtain a visa. Please review Visa Information in further detail.
What airport should we fly into/out of?
We suggest using Lynden Pindling International Airport (NAS) in Nassau. 

It is a 35-minute drive to/from Atlantis Resort.
Is there transportation to and from the airport for conference attendees?
No, attendees will need to arrange their own transportation to and from the airport.
Is there transportation to/from the hotels and the conference venue during the conference?
No, the convention center and hotel towers are all on one resort property.