Our conference offers valuable content, collaboration and connections on a global scale. Keynotes and breakout sessions will be filled with industry experts sharing expertise on the topics below.
Click on a topic below to sort educational sessions by topic.
Powering Your Business with Mastercard
Emerging Technologies: Blockchain 101
Speaker: Hyder Hassan
Blockchain 101 will demystify this complex technology that is being used by organizations to create massive disruption and making it possible for even e-governments to be formed.
How Do You Prepare for Central Bank Intervention?
Speaker: Simone Proctor
Management and Regulators
Speakers: Pierre J. Seguin, Conrad Enill
The presentation will explore how changes in the relationship between credit union's management and Regulators have gravitated over the years, from basic off-site supervision to compliance examination, risk-based supervision and targeted inspections. During the session we will explore how the regulatory authority view a credit union and how its oversight approach model is changing with an emphasis on the revue of significant activities, the elements that may cause the greatest risk to the credit union. The presentation will also tackle some of the changes credit unions will have to consider in order to compete in a crowded financial and legislative environment while remaining true to its cooperative values.
The Future of Mobility
Speaker: Tony Boutelle
Hear how the changes in mobility will impact lending for credit unions.
Monday, 29 July • 1:45pm - 3:00pm
Living with an Engagement Strategy
Speaker: d. Tyler Miller
- Bring Your Brand to Life
- Enable Omni-Channel Conversations
- Re-imagine Message Frequency
- Say Thank-You
Together Better – Small Credit Unions Collaborate for Innovation & Efficiency
Speakers: Scott Butterfield, Shirley Cate, Teri Robinson, Aylmer Irish
This session will highlight unique collaboration opportunities for smaller credit unions. Panelists will share how their credit unions were able to leverage each others unique strengths and resources, to improve member service, increase growth and enhance long-term success and sustainability.
Our expert panel will discuss how they came together to share resources to support compliance, accounting, mortgage lending and more. They will share their experience and what they had to overcome to reach better results. Session participants will be able to ask questions and gather ideas to take home to their credit unions.
Next Gen Regulation
Speakers: Denis Felix, Chris Donald, Ryan Donovan
Providing proportionality in regulation for credit unions and other community-based cooperative financial institutions often requires policymakers to consider how best to achieve safe and sound regulation without imposing disproportionate compliance burdens. This panel will explore how to achieve proportional and effective prudential supervision for community-based institutions as well as discuss how regulations can and should evolve for the next generation of credit unions.
This session will not be recorded for WCUC On-Demand access.
Identity: Perception and Reality
Speaker: Erin Wolf
Tuesday, 30 July • 11:00am - 12:15pm
Disruption and Disintermediation: Credit Unions in Emerging Markets
Speakers: Kalin Radev, Murray Gardiner
Fintech and BigTech are dominating the field for transactional banking in emerging markets across the world. Credit Unions need to engage to defend against disintermediation and embrace digital transformation. This session will discuss the impact of digital financial services by bank and non-bank financial institutions in Asia, Africa, Latin America and the Caribbean. We will challenge convention and consider the impact of Fintech on transactional banking and where credit unions fit in this mix. As social financial institutions, credit unions have an opportunity to leverage financial technology to secure their base and modernize their services without compromising the founding principles of cooperative organization.
- The major trends in fintech and transactional banking
- How banks are approaching digital transformation
- Lessons that can be learned by credit unions about digital transformation and the new financial services economy
Credit Union's in the 21st Century
Speaker: Adam Lee
As U.S. credit unions approach the centennial of the passage of the US Federal Credit Union Act in 2034, the role of credit unions in providing secure, fair access to financial services remains as important as ever. Many of the factors that animated the credit union system in the last century remain salient, but recent shifts—from changes in how people work, to increasing financial fragility and inequality, to technological innovations that have transformed how financial institutions interact with consumers—encourage us to reimagine the role that credit unions will play in the global financial services landscape moving forward.
During this presentation, Adam will review the findings of recent research by the Filene Research Institute examining demographic, technological, and consumer behavioral shifts in the U.S. and draw parallels to comparable global upheavals. Adam will also highlight innovative concepts, tested and proven in Filene’s Incubator program, that credit unions can immediately deploy to meet changing consumer needs, grow revenue, and expand membership. Together, participants will interact and experience a not too-distant operating and regulatory future, in which credit unions take action to enable their members for a brighter financial future while sustaining their own bottom lines in the process.
- If credit unions operate with a “business as usual mindset;” they do so at their own peril. Credit unions must evolve along with the significant shifts in consumer demographics, income inequality, the nature of work, and technology if they want to remain relevant and thrive in the future.
- Credit unions have ample tools and concepts at their disposal to meet the current and future needs of their members; but adopting an innovative and agile mindset to experiment with these ideas and adapt to the rapidly changing financial service landscape is needed to take advantage of these ideas.
Best Practices in Creating and Sustaining a Financial Literacy Program
Speakers: Kevin Ryan, Marco A. Dominquez
IFRS 9 for Cooperatives
Speaker: Michael Edwards
The International Accounting Standards Board’s International Financial Reporting Standard (IFRS) 9 Financial Instruments sets the international accounting standard applicable to impaired financial assets, including loans made by cooperative financial institutions—such as credit unions, cooperative banks, savings and loan cooperatives, caisses populaires, etc.—to their members. This session will explore a practical and expedient method of implementing IFRS 9.
#StepUp for Sustainability - Doing the Right Thing is Also Good Business
Speaker: Susan Mitchell
Tuesday, 30 July • 1:45pm - 3:00pm
WOCCU and Visa: Payments Innovation Collaboration
Speakers: Douglas Leighton, Todd Mazurek, Megan O'Donnell
Visa and WOCCU are collaborating to bring innovative financial services to under-banked consumers and Small & Medium sized Enterprises in emerging markets. This session will review our pilot program with Savings and Credit Co-Operatives (SACCOs) in Kenya.
- What are the needs for under-banked consumers and Small & Medium sized Enterprises? What are the requirements for the SACCOs and other key stakeholders such as government regulation, mobile operators and technology?
- How did we leverage human centered design to develop a plan?
- What is the pilot plan? What are the next steps?
The Impact of Stress Testing, IFRS9 vs CECL on the Performance of Lending Portfolios and Balance Sheets
Speakers: Deniz Tudor, PhD, Cristian DeRitis, PhD
As the appeal of stress tests disappear (led by United States deregulation), the wisest of the institutions continue to conduct stress testing exercises with expectations of another recession on the horizon and as best practice. As we are in the very late stage of the business cycle before the tides may turn, stress testing has never been more important. With this in mind, we evaluate the outlooks for credit unions and other lenders relative to the macro, regional and global risks that they face, under several alternative forecast scenarios. This examination is intertwined with the impact of CECL accounting standards, which will go into effect at a time a recession in US (and as a result, possibly other countries) is expected.
While CECL accounting standards are unlikely to be the main reason for the next recession, they are likely to worsen the impact of a recession causing a credit crunch.
In this presentation, we provide alternative forecast outlooks for Credit Unions and Non-Credit Union lenders based on credit and economic data, as well as lessons learned from the earlier IFRS9 submissions. We draw parallels with and differences from IFRS9 in analyzing this impact.
How Cognitive Technology Can Help to Provide a Better Service to Members
Speaker: Felipe Sessin
- The importance of teamwork to speedup the implementation of new technologies
- How technology can help provide a better experience
- How to apply artificial intelligence towards credit unions
Supplemental Capital for Cooperatives
Speakers: Herve Guider, Dave Taylor, Eric Richard
Learn how innovations in various systems around the world can benefit your own country’s credit union rule books. This panel will discuss the use of supplemental capital and explore how it might impact your credit union.
Future of Cross-Cultures, Countries and People: a Young Professional Perspective
Speaker: Brandi Stankovic
Culture is ingrained in our individual societies and within the sub-culture and sub-communities of our respective countries. Often the ingrained values system are reflected through a people’s behaviors. However, the globe is shrinking, technology is ever-connecting, and the younger generation is becoming less tolerant of our differences – and more focused on our shared cooperatives. This session, led by a panel of World Young CU Professionals from varying continents explain how the future of credit unions will be respecting the legacy of culture but creating a new way of doing business, focused in synergy.
- Courage to renew the way your credit union views people with different communication styles, behavior and values.
- Contemporary view on changing legacy protocols and infrastructure.
- Strategies to implement in your credit union for transforming culture.
Wednesday, 31 July • 9:00am - 10:15am
How Credit Unions Can Excel in Customer Experience (CX) – The Irish Experience
Speaker: Paul Bailey
- Learn what is meant by CX in credit unions.
- Understand how to apply principles of CX in your own organization.
Implementing a Credit Union Values-Based Business Model
Speakers: Karen Miner, Cory Munden, Tracey Kliesch
Moderator: Karen Miner
Case study examples of both a very large and relatively small credit union will be used to illustrate the model. Examples will illustrate specific programs and tools used to maximize the success of a values-based business model.
By participating in this breakout session, attendees will:
- Learn about a conceptual model for a values-based credit union business model.
- Acquire a practical understanding of specific examples of management and governance excellence in practice.
- Gain knowledge of specific governance and management tools, such as the co-operative balanced scorecard.
- See how knowledge converts into practice, demonstrated through international networks and co-operative learning opportunities.
Market Segmentation, the Key to Customer Satisfaction – A Caribbean Perspective
Speaker: Denise Julien
It is important to evaluate the contribution of a single service attribute to customer satisfaction on a segmented approach rather than on aggregate. The role of different market segments, key satisfaction attributes and their influence on customer satisfaction is explored. The case of the Caribbean is used to highlight key satisfaction attributes for Credit Unions using generations X and Y.
- Appreciate the complex nature of Customer Satisfaction
- Understand the need to employ better segmentation practices in customer satisfaction management
- Recognize the customer satisfaction needs of Credit Union members for generational cohorts X and Y in the Caribbean Region
AML/CFT – Current Trends
Speakers: Kieron Cacho, Andy Price
Credit unions around the world are subject to anti-money laundering and countering the financing of terrorism (AML/CFT) rules. This session will explore recent developments, current issues and hot topics in AML/CFT regulations. The associated regulatory burden and its effects on credit unions and financial market will also be explored.
Why You Cannot Have Diversity Without Inclusion
Speaker: Tonita Webb
- Three requirements of a Diverse and Inclusive culture.
- How to ensure you are implementing both.
- How knowing the difference between Diversity and Inclusion will increase your profits.
World Council of Credit Unions is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.