Frequently Asked Questions


Where will the conference be held?

The conference will take place at the Vancouver Convention Center West.

Vancouver Convention Centre
1055 Canada Pl
Vancouver, BC
V6C 0C3

Who should attend the 2023 World Credit Union Conference?
The World Credit Union Conference is designed for high-level credit union leaders from around the globe including credit union staff, board of directors, supervisory committee members and international regulators.
Am I a World Council Member?
If your credit union is affiliated with any of our members here, then you are a member of World Council.
Am I a part of a developed or emerging credit union movement?

The developing country movement discount does not apply to the following countries:

  • Australia
  • Brazil
  • Canada
  • Ireland
  • Poland
  • United States
Where can I find information on sessions and speakers?
Information on sessions and speakers will be posted on this website as they become available.
Will Credit Union Visits be offered? How do I sign up for them?
More information on Credit Union Visits can be found here.
Can I reserve a meeting room for a group to meet?
To reserve a meeting room at the convention center please complete the form here.


Does World Council provide scholarships to attend the conference?
Currently, World Council does not offer scholarships to the 2023 World Credit Union Conference. However, we do provide a discount on registration rates for those who qualify.
What is the yearly World Council Scholarship Program for attendees 40 years or younger?

The World Council Young Credit Union Professionals (WYCUP) program is an annual scholarship and event to promote and engage the next generation of credit union leaders in the international credit union movement. The scholarship is awarded to five outstanding nominees who have made significant contributions to their credit union systems and have the potential to make a global credit union impact.

To learn more please click here.


What are the conference hotels?
Conference hotel information can be found here.
What is the hotel cancellation policy?
Each hotel may have a different cancellation policy, please review each hotel policy when booking.


What is the registration cancellation policy?
Registrations cancelled on or before 16 June 2023 are subject to a $100 USD cancellation fee. Registration fees are non-refundable after 16 June 2023. Cancellations and refund requests must be requested in writing to Kassandra Schroeder, at Refunds are not provided for attendees who do not attend the conference.
What if I need to send someone else in my place?
Substitutions are accepted at any time prior to the start of the program at no additional cost. It is highly recommended that any substitutions are completed by 5 July 2023 to ensure that conference credentials are ready upon start of the conference.
How do I make changes/updates to my registration or get a receipt?

Once you are registered for the conference, you can login to your registration here to:

  • Update your information
  • View/print a receipt
  • Register a guest or another attendee
  • Register for additional events and day tours
Select Already Registered at the top of the page. 

I am having trouble registering. Whom do I contact?
Kassandra Schroeder
Phone: +1-608-395-2040
World Council Office Hours:
Monday through Friday, 8:00 am – 5:00 pm Central Standard Time (CST)

Guest Information

How do I register a guest?
Guests can be registered during the attendee conference registration process. Register here.

Attendees may also login to their registration profile at a later time and select “Modify” and then click the “Add Guest” button.
How do I register for day trips or other optional activities?
Registration for additional activities is available during the conference attendee registration process. If you have already registered, and would like to modify your registration, please click here.  

If you have not registered for the conference, please register here.

At the Conference

What is the conference dress code?

The following dress code is suggested.

Opening Ceremony and Welcome Reception



National dress: attire that is representative of your homeland or culture; or business suit or sport coat and slacks with collared shirt and necktie.

National dress: attire that is representative of your homeland or culture; or suit, dress or blazer with skirt or tailored slacks.

General Sessions & Breakout Sessions



Business casual: collared shirt and slacks. No necktie or jacket required.

Business casual: similar to men, including slacks or skirt with blouse or sweater.

Closing Party



Elegant Casual

Elegant Casual

How will I receive my registration materials?

All registration material will be provided on-site at the registration desk at the convention center. 

Is there translation/interpretation offered at the conference?
Spanish and Portuguese translation will be offered at the general session and select breakout sessions.
How do I get my headset for simultaneous interpretation?
Headsets will be provided to attendees who have requested translation during their registration. The attendees will keep their headset for the entire duration of the conference. Headsets must be returned after the final sessions on Wednesday. Attendees who do not return their headsets will be subject to a fee.
Do I need to pre-register for educational sessions?
No, all breakout sessions and general sessions are first-come, first-served. We recommend arriving at least 15 minutes prior to the session start time.
Do I have to wear my name badge credentials each day?
Yes, security requires that all registered participants wear their name badge in order to gain admission to conference events/sessions. Those without a name badge may be denied entrance. See the on-site registration desk if you misplace your name badge.


Do I need a travel visa?
Entry requirements differ depending on what country you are a resident and citizen of. Check here to find out the necessary documentation you will need to ensure a smooth entry into Canada.

Please review the Visa Requirements by April 14, 2023. If you do not apply for your Visa by April 14, 2023, you will not be eligible for a refund if you do not receive a Visa in time for the event

Review our Visa Information page for more details. 
What airport should we fly into/out of?
We suggest using Vancouver Airport (YVR).
Is there transportation to and from the airport for conference attendees?
No, attendees will need to arrange their own transportation to and from the airport.