Frequently Asked Questions

General

Where will the conference be held?

The conference will take place at the Stockholmsmässan.

Address: Mässvägen 1, 125 30 Älvsjö, Sweden

Who should attend the conference?
The World Credit Union Conference is designed for high-level credit union leaders from around the globe including credit union staff, board of directors, supervisory committee members and international regulators.
Am I a World Council Member?
If your credit union is affiliated with any of our members here, then you are a member of World Council.
Am I a part of a developed or emerging credit union movement?

The developing country movement discount does not apply to the following countries:

  • Australia
  • Brazil
  • Canada
  • Ireland
  • Poland
  • United States
Where can I find information on sessions and speakers?
Information on sessions and speakers will be posted on this website as they become available.
Will Credit Union Visits be offered? How do I sign up for them?
No, credit union visits will not be offered in Stockholm.
Can I reserve a meeting room for a group to meet?
To reserve a meeting room at the convention center please complete the form here.

Scholarships

Does World Council provide scholarships to attend the conference?
Currently, World Council does not offer scholarships to the 2025 World Credit Union Conference. However, we do provide a discount on registration rates for those who qualify.
What is the yearly World Council Scholarship Program for attendees 40 years or younger?

The World Council Young Credit Union Professionals (WYCUP) program is an annual scholarship and event to promote and engage the next generation of credit union leaders in the international credit union movement. The scholarship is awarded to five outstanding nominees who have made significant contributions to their credit union systems and have the potential to make a global credit union impact.

To learn more please click here.

Registration

What if I need to send someone else in my place?
Substitutions are accepted at any time prior to the start of the program at no additional cost. It is highly recommended that any substitutions are completed by 5 July 2025 to ensure that conference credentials are ready upon start of the conference. Contact ewerner@woccu.org to make substitutions.
How do I make changes/updates to my registration or get a receipt?

Once you are registered for the conference, you can login to your registration by clicking here and enter your email address and use the code sent to your email to:

  • Update your information
  • Register a guest or another attendee from your group
*If you have trouble receiving your verification code, check your spam folder for an email from mail@erbium.com. If you have any additional issues, contact ewerner@woccu.org.
How do i register a group of people?
To register a group of people, begin a registration for one of the group members and fill out their information. On the second page of registration, click the 'Add Additional Group Members,' then select if they are an attendee or guest. This will bring you back to the first page where you will be prompted to register the second member of your group. Do this for each member of your group, and then proceed to the final page to pay for your group or request an invoice.
For groups over 5, feel free to email ewerner@woccu.org for a group registration spreadsheet as an alternative method to register your large group.
I am having trouble registering. Whom do I contact?
Erica Werner
Email: ewerner@woccu.org 
Phone: +1-608-395-2021
World Council Office Hours:
Monday through Friday, 8:00 am – 5:00 pm Central Standard Time (CST)

Guest Information

How do I register a guest?
Guests can be registered during the attendee conference registration process by clicking 'Add Additional Group Members' or added to a registration after by logging back in. Log back in to your existing registration here.
Guests must be added to an attendee registration, it is not a stand-alone registration type. 
If you have any issues logging back in or adding a guest, please contact ewerner@woccu.org.

At the Conference

What is the conference dress code?

The following dress code is suggested.

Opening Ceremony and Closing Reception

Men

Women

National dress: attire that is representative of your homeland or culture; or business suit or sport coat and slacks with collared shirt and necktie.

National dress: attire that is representative of your homeland or culture; or suit, dress or blazer with skirt or tailored slacks.

General Sessions & Breakout Sessions

Men

Women

Business casual: collared shirt and slacks. No necktie or jacket required.

Business casual: similar to men, including slacks or skirt with blouse or sweater.

Closing Party

Men

Women

Elegant Casual

Elegant Casual

How will I receive my registration materials?

All registration material will be provided on-site at the registration desk at the convention center. 

Is there translation/interpretation offered at the conference?
Spanish and Portuguese translation will be offered at the general session and select breakout sessions.
How do I get my headset for simultaneous interpretation?
Headsets will be provided to attendees who have requested translation during their registration. The attendees will keep their headset for the entire duration of the conference. Headsets must be returned after the final sessions on Wednesday. Attendees who do not return their headsets will be subject to a fee.
Do I need to pre-register for educational sessions?
No, all breakout sessions and general sessions are first-come, first-served. We recommend arriving at least 15 minutes prior to the session start time.
Do I have to wear my name badge credentials each day?
Yes, security requires that all registered participants wear their name badge in order to gain admission to conference events/sessions. Those without a name badge may be denied entrance. See the on-site registration desk if you misplace your name badge.

Travel

Do I need a travel visa?
Review our Visa Information page for more details.
What airport should we fly into/out of?
The nearest airport is Stockholm Arlanda Airport (ARN).
Is there transportation to and from the airport for conference attendees?
No, attendees will need to arrange their own transportation to and from the airport.
Is there transportation to/from the hotels and the conference venue during the conference?
Yes, attendees staying in the conference hotel block will receive a train ticket.